The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

The Massachusetts Department of Public Utilities is taking action against National Grid, limiting how much it can collect from customers after months of billing failures and fining the company ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of ...

If I could give National Grid negative stars I would ... I would list all the issues I have observed over the past few days in trying to correct a wrong address issue in their system - from ...

National Grid customers in ... vetoed versions of a bill to create a utility consumer advocate — a position he described as having “the authority to issue subpoenas, conduct investigations ...

“While Rhode Island Energy did not create this issue ... a report to the state agencies, National Grid calculated the total customer impact of the improper billing to be about $323,000 in ...