National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
Mass. fines utility company, $15M in refunds expected for customers
National Grid is expected to be required to return $15 million to utility customers after Massachusetts regulators penalized ...
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DPU penalizes National Grid for billing errors that impacted thousands
The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of customers, according to NBC Boston. In a letter, they said that National ...
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
National Grid ordered to fix "severe billing errors" affecting thousands of Massachusetts customers
The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...
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‘Inexcusable:’ State DPU comments on National Grid billing error
BOSTON (WHDH) - The Massachusetts Department of Public Utilities (DPU) says around 35,000 customers didn’t get their monthly bills when off-peak rates took effect in November. When National Grid ...
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National Grid fined by Mass. DPU, electric customers could see $15 million back
National Grid electric customers may soon see millions returned to them after Massachusetts regulators penalized National Grid for a slew of customer complaints. A spokesperson for the Department ...