In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they say the company can not charge those customers for any usage more than ...

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

Separately, the DPU has also ordered National Grid to “take immediate steps to remediate a severe billing system error” that has affected tens of thousands of National Grid gas customers.