SAN MATEO, Calif., Dec. 15, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The ...

Greater operational resilience demands significant advances in automation. Manual processes are the enemy of efficiency and cost-effectiveness. Troubleshooting, communication, and mitigation will be ...

Enterprise AI adoption has entered a more pragmatic phase. For technology leaders, the challenge is no longer convincing the organisation that AI has potential. It is ensuring that systems influencing ...

SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, today released its 2025 ITSM Report, which outlines a clear delineation between Information ...

BMC is releasing a variety of updates driven by the need for IT and operations teams to achieve new levels of efficiency, accelerate responses, and improve business uptime. The summer 2025 (25.3) ...

CX team empowerment. Customer experience leaders gain tools to ensure consistent service and prevent failures. NiCE announced the launch of AI Ops Center on Oct. 16, designed as the operational ...

AI-driven automation is transforming cloud operations, but when the AI makes a mistake, the consequences can be dire. Human oversight is still vital. The use of artificial intelligence to manage cloud ...

Imagine students entering an academic building for a late-night study session. AI-powered sensors illuminate their path, ensuring safe passage and a welcoming environment. As they depart with midnight ...

Healthcare facilities generate massive amounts of data every single day. Thousands of people move through hospital corridors, emergency departments buzz with activity around the clock, and critical ...