As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Amazon is making cuts to its global customer service organization, impacting less than 1% of the division’s workforce, the company told sister publication CX Dive in an email Thursday. The workforce ...

Black Friday has always been chaotic and its migration from an in-store stampede to online event hasn’t done much to change that. You’re in a rush to snap up good deals and can easily make mistakes ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

The founder of Amazon and Blue Origin, Jeff Bezos, has sat down for the longest interview he has ever done, where he touched on many different aspects of his long career, including the iconic phone ...