The Apple Genius Bar is a technical support service offered by Apple in its retail stores. The service provides personalized technical support for Apple products such as iPhones, iPads, Macs, Apple ...

In a long and detailed thread, an ex-Apple retail employee who helped launch Apple's in-store Concierge system details exactly why and how appointments made for support at in-store Genius Bars never ...

Need help with your Apple product? You should start with the Apple Support app. The app offers step-by-step instructions and guides for many common problems and questions. What’s more, you can talk to ...

People will soon be able to walk into the Apple Store, explain their issue and receive an estimated wait time based on the severity of the problem, according to a new report. CNET contributor Don ...

Apple on Tuesday updated its Apple-Store-in-your-pocket app with a few key features that make it even easier for you to spend your hard-earned cash on Apple stuff and get help from the Genius Bar.

Apple is trialing a new in-and-out store concept in California as it prepares for an unprecedented annual fall hardware launch cycle set to take place in the era of coronavirus. Dubbed "Apple Express, ...

While the iPhone owners at Gizmodo seem unable to locate the white iPhone 4s on the revamped Apple Store app, you can at least reserve products for purchase, engrave stuff, and schedule Genius Bar ...

Apple is trying out a new retail store experience that puts express pickup of online orders and Genius Bar appointments front and center, while keeping customer and staff safety paramount during the ...