How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

Cold calling usually isn’t a part of what real estate agents look forward to, but it still works if you do it right. Picking up the phone and having a direct conversation is one of the quickest ways ...

The torrent of telephone calls pouring into your practice each day can make it a challenge to keep up with the patients you need to see in the office. Test results, medications, referrals: The list of ...

When it comes to making it easy for consumers to schedule service appointments by phone, some dealer groups, apparently, do it better than others. On Monday, Pied Piper released the results of its ...

Endless ringing or getting stuck on hold happens to one out of seven dealership service customers who try to schedule an appointment, according to new Pied Piper research. In a first-of-its-kind study ...