The phrase “Communication is key” might seem cliche, but when a crisis hits, coordinated communication is vital. Oklahoma State University (OSU) has seen its fair share of tragedy, from a plane crash ...

The University of Miami has turned 100 years of experience navigating high-stakes situations into a tested and trusted communications model—and the leadership team is ready to share what they’ve ...

Business crises are almost inevitable in a fast-paced, constantly changing and social-media-hungry world. When an organization is in the midst of a crisis, it’s essential to provide stakeholders, ...

The question is no longer whether, but when your organization will suffer a consequential cyber incident. A crisis communications plan is mandatory to protect your business. Incident response isn’t ...

Johanna is Merck’s SVP, Global Communications and Strategic Operations and CoS to the EVP and Chief Communications & Public Affairs Officer. Sometimes, every day seems to bring a new crisis. Whether ...

Global survey of 102 senior professionals across 32 countries highlights urgent needs in AI protocols, cross-functional ...

Which came first, the classroom or the disaster? It doesn’t matter. They are interwoven and interdependent in a constant cycle of learning, executing, and learning more. Wash. Rinse. Repeat. I reached ...

Universities face events that can erupt quickly and without warning—from severe weather to public health emergencies to campus safety concerns. Communicating during these fast-moving events can mean ...

The I Love U Guys Foundation was born out of unimaginable loss — after a 2006 school shooting in Colorado that took the life ...

Forbes contributors publish independent expert analyses and insights. Edward Segal covers crisis-related news, topics, and issues. Hospitals are uniquely mandated to maintain robust, all-hazards ...

“Please tell us about a time when you supported a student in crisis. What did you learn?” After years serving as a licensed clinical social worker in Army Special Operations, being my various units’ ...

Twenty years after Hurricane Katrina, the U.S. enters another dangerous season with a fractured national emergency response system. Katrina showed what happens when truth and trusted communication are ...