Emotional depletion affects an estimated 60% of healthcare professionals, with experts warning that GPs need to be alert to ...
NHS staff in Scotland will be trained on using compassionate communication after a study found patient safety could be improved by having someone listen to their experiences after adverse events. The ...
The NHS sometimes struggles to manage basic communication systems that are often critical to the safety of patients. Writing in the Journal of the Royal Society of Medicine, Carl Macrae, of the ...