Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

Amazon.com is getting into the contact center service business with Tuesday's announcement that it will make its contact center service technology available to other businesses. Amazon said the new ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched research studies examining contact center ...

White-glove service means the best of the best. It comes from 20th-century films when supervisors put on white gloves to see if housekeeping had cleaned appropriately. Not a speck of dust could appear ...

The conventional, transaction-based contact center is going the way of the pay phone: fast disappearing. Whereas the recent wireless boom has made coin-operated telecommunications virtually ...

Pune, India, Feb. 23, 2023 (GLOBE NEWSWIRE) -- The global contact center as a service market size was USD 4.18 billion in 2021. The market is projected to grow from USD 4.87 billion in 2022 to USD ...

The Internal Revenue Service awarded a $150 million follow-on contract last week to Aspect Communications Corp., a software company that provides voice recognition and other customer service ...