Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

Irina Raicu is the director of the Internet Ethics program at the Markkula Center for Applied Ethics at Santa Clara University. Views are her own. On the first Friday in February, the High Tech Law ...

Content moderation is defined as “the practice of monitoring user-generated content and approving (or removing) it based on company policy and guidelines.” According to data from the Transparency ...

Content moderation is changing the way we speak to each other, for better or worse. On TikTok, we say "le dollar bean" instead of "lesbian" because of a perceived ban on the word; we refer to suicide ...

Congress may need to step in as tech companies fail to self-regulate harmful content, Utah Sen. John Curtis says.

Content moderation is eating the world. Platforms’ rule-sets are exploding, their services are peppered with labels, and tens of thousands of users are given the boot in regular fell swoops. No ...

In an effort to help its own moderators out, Discord has developed a new automated content moderation tool. Content moderation can be an exhausting, burnout-inducing task that requires community ...

It’s no secret that YouTube has struggled to moderate the videos on its platform over the past year. The company has repeatedly faced scandals over its inability to rid itself of inappropriate and ...

Note: This post and all affiliated content are part of AEI’s Online Speech Project. To learn more about the project, click here. These approaches are largely top down; that is, a platform or the ...

Violent threats targeting lawmakers on Facebook rocketed after tech giant Meta rolled back key content moderation policies ...

Content moderation has become a top priority for social platforms — including Facebook, YouTube, Twitter, Pinterest, and LinkedIn — amid rising public and political scrutiny and escalating ...