Voice AI May Automate Call Centers, But It Won't Replace Humans

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...
The Brown Daily Herald

In the Conversation Partners Program, international students develop English language skills, lifelong friendships

The program pairs multilingual students with staff members to help them prepare for day-to-day conversations in English.
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AI is transforming Indian call centers. What does it mean for workers?

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...
Slate

Your iPhone Can Now Record Phone Calls. But There’s a Big Catch.

On Monday, Apple released new software that will enrich the lives of iPhone-donning journalists everywhere—and anyone who needs to make sure they get the exact details of a conversation right: a built ...