AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...

It is clear that industry insiders believe we are far off AI taking over job roles and being unchecked as insurers will be ...

Our vision is to enable AI to run business operations, while humans make decisions. Not long ago, artificial intelligence (AI ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

LAS VEGAS--(BUSINESS WIRE)--Realbotix Corp. (TSX-V: XBOT) (Frankfurt: 76M0.F) (OTC: XBOTF) (“Realbotix” or the “Company”), a leading creator of humanoid robots, is pleased to announce a new ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

In the Agentic Enterprise, 'AI doesn’t replace people, it elevates them' Salesforce CEO Marc Benioff heralded the arrival of ...

CHICAGO, Oct. 14, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI CX automation powered ...

Salesforce, a provider of enterprise management software and solutions, announced that it is saving approximately $100 million (approximately 143 billion Korean won) annually by using artificial ...