Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Nearly every time I call a customer service line, I end up waiting 15-30 minutes for someone to answer the phone, or I have to repeatedly tap "0" to reach the live representative. If you've ever had ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

AUTOMATED VOICE #2: For all other inquiries, say customer service or press five. SHAPIRO: Customer service. AUTOMATED VOICE #2: Sorry, I didn't hear you. Please ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

AI agents are revolutionizing the service industry by boosting efficiency, cutting costs, and improving customer satisfaction.