Wave goodbye to the hold music blues! With Hold Assist, your iPhone takes the reins, alerting you the moment a real voice returns, so you can multitask like a pro.

Taylor Swift's songs make the perfect hold music when you're on the phone, according to a university study into the tunes we love and hate while hanging on to speak to someone. Led by expert music ...

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A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service. Anyone who’s been on the phone with customer service is familiar with the ...

Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...