The Department of Human Resources’ (HR) Mission acknowledges that people are our most valuable asset for sustaining excellent teaching, research, service, and attracting a talented workforce. We ...

NEW YORK (WKBW) — The New York State Public Service Commission announced multiple New York electric, gas, and water utilities are facing financial penalties for failing to achieve their annual ...

Rochester, N.Y. (WHAM) — Rochester Gas & Electric and New York State Electric & Gas face millions of dollars in penalties for failing to meet customer service standards. The New York State Public ...

Exceptional customer service depends on more than smiling, empathetic employees (though they’re vitally important as well!). It also requires customer service standards and customer experience systems ...