Genesys Shifts Enterprise CX Strategy From LLMs To Large Action Models

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...
Business Wire

Genesys Customers Continue to Extend Cloud and AI Capabilities to Realize New Levels of Experience Orchestration in Fiscal Year 2025

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the Genesys Cloud™ platform reached nearly $1.9 billion annual recurring revenue ...
Destination CRM

Genesys Cloud Drives Service Improvements for Modivcare

Modivcare, a provider of non-emergency medical transportation, remote monitoring, and personal in-home care, is transforming support for its 34 million members with Genesys Cloud. The contact center ...
Diginomica

Genesys Xperience - the genesis of a new Genesys?

What a difference a year makes. At last year’s Genesys Xperience, the common theme among customers was moving to the cloud – and many didn’t even see AI on the horizon. At this year’s Xperience, ...
No Jitter

Genesys Cloud AI Studio Builds a Foundation for Agentic AI

In a move that underscores its commitment to AI-powered customer experience innovation, Genesys announced Genesys Cloud AI Studio on June 25, 2025. This new AI command center is described by the ...
CMS Wire

Strong Enterprise Adoption of Genesys Cloud AI Drives Company Momentum in the Third Quarter of Fiscal Year 2026

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal year 2026 (Aug. 1 – ...