When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

Did you freeze up the last time an interviewer opened a question with "Tell me about a time when…"? That's a behavioral interview question, and many interviewees find them tricky to handle. Job ...

You've done your research on the company; reviewed the interviewer's LinkedIn profile for insight into their personality, experience and style; and brought clean copies of your resume to the meeting.

More than half of recruiters admit to asking this as a first question in an interview. This question is intended as an icebreaker but feels vague. Here’s what to say and what not to say. In a ...