The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

The Massachusetts Department of Public Utilities is taking action against National Grid, limiting how much it can collect from customers after months of billing failures and fining the company ...

The March National Grid bills appear to have several issues. First, they said the company is reducing ... the 10% cut is ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of customers, according to NBC Boston. In a letter, they said that National Grid ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

National Grid customers in New York City will start paying about $8-$10 more for their gas bills starting on April 1. If it feels like your rates just went up … they did. Under already-approved ...

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