The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer periods without a bill.

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

In a letter Monday, DPU leaders excoriated National Grid for failing to send timely ... “The Company’s failure to proactively acknowledge the billing issue and work constructively with the ...

BUT IN A MARCH LETTER. NATIONAL GRID SAID THE ISSUE WASN’T CORRECTED AFTER ALL AND WOULD, QUOTE, PROVIDE AN UPDATE WHEN IT HAS BEEN FULLY RESOLVED. IN THE MEANTIME, BILL JUST WANTS HIS BILL.

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands ... In a letter, they said that National Grid hasn’t sent bills to an ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

National Grid customers in ... vetoed versions of a bill to create a utility consumer advocate — a position he described as having “the authority to issue subpoenas, conduct investigations ...

National Grid crews work at the site of a ruptured natural gas pipe in Troy, N.Y. in 2007. Inflation and increased demand on the utility system is expected to cause winter home heating bills to ...

The Texas Senate unanimously passed a bill aimed ... when Texas' power grid — which is managed by the Electric Reliability Council of Texas and is not a part of the national grid system ...