You're standing next to your client, feeling good about your most recent meeting, believing that you're finally closing the deal after months of negotiation. This has been a rocky road and you're ...

Getting started in observing can be challenging. Where do you begin? What do you look for? Even seasoned veterans may find themselves asking, “What do I do now?” from time to time. If you are looking ...

We all have egos, whether we choose to acknowledge it or not. And we assess and judge people we feel have more inflated egos than others. The “ego” is the part of the human personality that defines ...

When you need to evaluate an employee's performance, observing him and his work habits is the best way to make a fair assessment. By observing your employee yourself, you avoid the potential for ...

What is the floor made of in an Apple Store? What color is it? Millions of people have walked into and on the floor in an Apple store yet cannot answer those two questions. Why? Often, as we move ...