When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

It's ideal for hardware repairs, installations or complex networking setups. Remote Technical Support uses tools to connect to your device online, allowing technicians to troubleshoot and resolve ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...