A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

City of Cambridge employees Crystal Rosa, right, and Bridget Martin, left, hold host language justice workshops with various city departments. (Photo courtesy Crystal Rosa) This is your first of three ...

This article was republished with permission from WTOP’s news partners at Maryland Matters. Sign up for Maryland Matters’ free email subscription today. Gov. Wes Moore signed an executive order ...

Your editorial, We’re not there yet on plain language, is right to highlight how much financial communications still lean on jargon and dense disclosure. We have had two decades of initiatives — from ...