In today’s episode, we are joined by Nicole Rogas, President at symplr, and Kristin Russel, Chief Marketing Officer at symplr, to discuss the patient / customer journey in a virtual world. Tune in to ...

Patient acquisition investment is vital to any medical practice’s growth, but it’s not enough to maximize revenue generation. As the shift from episodic care to ongoing or even lifelong care gains ...

Healthcare is the business of medical relationships. However, until recently, the healthcare ecosystem has deemphasized the relationship portion of this equation. Now, healthcare innovators are ...

A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

They explore the financial value of new patients, the significance of effective scheduling, and the role of scripting in enhancing customer service. Levin emphasizes the need for dental practices to ...

Do you and your team make patients feel they are part of something special -- that your practice is the best place for their oral healthcare? It can be easy to take patients for granted, especially if ...

Hospitals that receive top marks from U.S. News and World Report don't always earn the same praise from patients, according to a new analysis. Nearly 63% of 2,700 Yelp reviewers gave the top 20 ...

The Primary Health Care Corporation (PHCC) is celebrating Customer Service Week under the slogan Your Service, Our Responsibility, ...

Millennials are the most patient generation of all, according to surprising new research. A study examining the customer service experiences and expectations of 2,000 people found millennials are ...