People don’t know what they want until it’s shown to them, as the late Steve Jobs once said. This philosophy is the reason behind cloud-based IT automation vendor ServiceNow’s current expansion from ...

ServiceNow, which operates completely in the cloud, streamlines and automates business functions like field service management. Based on a ticketing system, it’s a platform as a service (PaaS) ...

Diageo has gone live with an implementation of ServiceNow to automate IT services, as part of a global transformation. ServiceNow will provide cloud-based IT service management to support the beverage ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil defense law firm, Cole, Scott, and Kissane. With 13 offices, 580 attorneys, ...

A heavyweight battle is brewing in the enterprise software market pitting Salesforce versus ServiceNow. Salesforce stock has ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative. Previously, the ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

It’s ‘Dreamforce-eve’, but still time to slip out one early Agentforce announcement before the agentic jamboree kicks off on ...

Frank Slootman the CEO of ServiceNow (NYSE: NOW) has a spring in his step. ServiceNow has been on a tear and as they say "just killing it". Slootman has been there and done that before delivering ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

One of the great things about enterprise chat applications, beyond giving employees a common channel to communicate, is the ability to integrate with other enterprise applications. Today, Workplace, ...