An open source model for IP telephony might yield results at some time in the distant future, but it will have no such effect in the short term, for a number of reasons. In theory, an open source IP ...

Open source IP telephony software packages are helping users move away from the traditional world of proprietary office phone systems, PBXs with closed operating systems and expensive specialty ...

(For those new to the column, Forward Migration is our term for companies moving from Wintel machines to Macs — or at least adding or increasing the number of Macs they use. A forward migration kit is ...

Gavin Cowie isn't in the Net phone business, but it didn't take him long to figure out why the technology has never taken off "It's worth it because it's so cheap, but sometimes it sounds like I'm ...

(For those new to the column, Forward Migration is our term for companies moving from Wintel machines to Macs — or at least adding or increasing the number of Macs they use. A forward migration kit is ...

InGenius, a computer telephony integration software, effectively connects extensive CRM databases with traditional telephony systems. By utilizing a robust Computer Telephony Integration System, IT ...

The CTI Module also provides Beam users with “Click-to-Dial” functionality, which allows collection agents to simply click on the consumer's telephone number to have their handset go off-hook and ...