Before 2020, improving the customer experience and expanding sales opportunities were already top of mind for many drug stores and retail pharmacies. COVID-19 changed everything. While benefiting the ...

A SeaTac airport employee verifies that the reservation of SEA Spot Saver virtual queuing customer. Photo Credit: Courtesy of VHT Theme park aficionados have gotten used to queuing virtually in recent ...

Virtual queuing technology is a crucial part of smart city initiatives. As cities globally seek to make better use of data to improve the quality of life for urban residents, they have implemented new ...

A host of call centers have become quite pleased about callers hanging up. Not surprising — those hang-ups have spelled lower operating costs, better agent efficiency, lower agent burnout and, yes, ...

Tesla is testing a new virtual queuing system at its Supercharger stations that automatically kicks in when all chargers are occupied. The feature has been in the works for more than a year, hinted at ...

Road rage has been around for a while. A newer phenomenon that's cropping up is EV charging rage -- the feeling when a fellow EV owner cuts the line to grab one of the only working charge ports. It's ...