When discussing intelligent automation, the topic often veers toward chatbots. The terms "chatbots" and "virtual support agents" (VSAs) are often used interchangeably. But are these two technologies ...

NEW ALBANY, Ind., April 30, 2025 /PRNewswire/ -- Five Star Technology Solutions, a trusted partner in empowering K–12 education through innovative technology services, proudly marks the third ...

Representatives from government agencies and industry who are implementing an Extensible Markup Language (XML) model to help improve information sharing among their justice information systems can ...

Support.com, Inc. (NASDAQ: SPRT), a leader in technical support solutions for businesses and consumers with over 20 years of experience managing a remote U.S.-based workforce, announces today that it ...

HUNTINGTON, W.Va. (WSAZ) - On Wednesday, Cabell County Schools announced a virtual help desk would be available starting Thursday morning, to help parents and students working remotely answer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It’s still the information technology (IT) dark ages despite portal, help desk toll-free ...

From the same French startup behind WePopp, an app that makes it easier for friends to plan events together, comes Julie Desk, a new ‘virtual assistant’ to handle the back-and-forth typically ...

Many cities are jumping on the trend of building a mobile application that citizens can use to make 311 service requests. Charlotte, N.C, is now one of them, but is looking to build further on the app ...

District librarians began discussing how they could continue to be there for their school communities shortly after Unified schools closed on March 16. Plans for a virtual library that would include a ...

The Morrill Memorial Library in Norwood is expanding its role in the community by offering access to virtual court services.

To support families who are working with their children during virtual learning, Fairfax County Public Schools (FCPS) is launching a new Parent Technology Help Desk, effective August 24. The help desk ...