Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies better field customer phone calls. The IBM Watson ...

-- New IBM Watson Assistant features are designed to help businesses more quickly set up a voice agent with IntelePeer and enable more seamless hand-offs to live agents -- Clients such as the State of ...

NASHVILLE—IBM today revealed the IBM Watson Engagement Advisor, a cognitive computing assistant that taps into big data in customer support scenarios, during a keynote presentation today at the IBM ...

MADRID, May 15, 2019 /PRNewswire/ --Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact center to help deliver quick and personalized ...

NAB subsidiary UBank has released details of ‘RoboBrain’, a new cognitive assistant based on IBM’s Watson platform. The online-only bank said that RoboBrain was being used by its customer service team ...