From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Coinbase on Thursday announced hackers bribed some of its overseas employees for customer data and demanded a $20 million ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Coinbase, the largest cryptocurrency exchange based in the U.S., said Thursday that criminals had improperly obtained ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Amazon.com Services’ expansion plans in Greensboro appears to involve a 192,026-square-foot facility at a $24.4 million ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Many people across the Commonwealth have reported issues with the Virginia DMV website Thursday morning. DMV’s website posted an alert about the outage on ...

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...