In the clearest sign to date about the blurry line between a communications service provider and a customer service software firm, Cisco today announced a sweeping reform of its Unified Contact Center ...

Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

In the communications business, the artificial intelligence wars are on. As an analyst, I tend to focus on market transitions as that’s when significant share change happens. When the cloud first came ...

Cisco is introducing AI to improve the employee experience in customer contact centers. AI can help detect when customer service agents are feeling stressed or overwhelmed and may be in need of a ...

Countless companies rely on Cisco solutions for critical operations, from powering factory robots to providing patients with lifesaving care. So when a sales order needs expediting, or a technical ...

"Last week, we launched the Webex artificial intelligence (AI) agent to enhance user experience. (This is just the beginning) We plan to invest $1 billion (about 1.4675 trillion won) to develop ...

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it expands ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get frustrated when caught in loops with limited and robotic chatbots, human ...

Announced on Monday, Cisco says the agreement will lead to the creation of Customer Experience as a Service (CXaaS) offerings designed to "deliver consistently enjoyable and rich customer experiences.