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When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important ...
TwistedSifter on MSN22d
Cashiers Often Have To Deal With Difficult Or Upset Customers, But This Employee Had To Deal With A Customer Who Seemed Crazy
When this cashier helped to check out a customer who wasn’t very talkative, she did her best to help and stay friendly.
In this webinar, we will: -Review the Six Steps of Excellence in Customer Service -How to handle difficult customers -Phrases to use when customers want to chat -Difficult scenarios and how to ...
Nick Robinson explains simple, direct strategies to deal with the most common types of difficult colleagues.
How do you handle difficult customer service interactions? Do you yell, cry, tell them you’re a lawyer/cop/boxer? An affiliative approach has research support—and human value.
When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important point so well: Companies need to continue to ...
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