Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center ...

Today ServiceNow launched ServiceNow Communities, a new major application in its Customer Service Management solution.

ServiceNow's superior revenue and AI momentum, especially with Now Assist, position it for stronger long-term growth than ...

ServiceNow, the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. ServiceNow entered the customer service and ...

New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech inefficiencies Qualtrics and ServiceNow also released new research ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center ...

And the customer service division is now a thing of the past, according to Venki Subramanian (pictured), head of product management and customer service management at ServiceNow.

ServiceNow Inc. said today it’s teaming up with the experience management provider Qualtrics International Inc. to bring more sentiment data from customers into its customer and information technology ...

If there is one way to categorize all the recent technology vendor shows and conferences, you could easily call this “The Spring of AI.” It feels like there is a new AI announcement every day. However ...

ServiceNow Inc. and Qualtrics International Inc. on Tuesday announced a strategic partnership to help large companies improve operations through real-time customer and employee feedback. The accord ...