Capitalizing on Avaya’s voice heritage, Avaya Nexus supports cloud and on-prem deployments for organizations that can’t miss ...

Know about the best affordable call centre quality assurance software that you can try for your business, along with its pros ...

The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...

In today’s high-volume support environments, contact centers are grappling with a dual crisis: skyrocketing Average Handle ...

GLOBE Business launched the Globe Omnichannel Cloud Contact Center (GOCCC) in partnership with Call Center Studio. The platform was unveiled as part of Globe’s first-quarter Blueprint media briefing, ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

In global contact centers, many agents operate in English as a second language while serving customers across diverse accents ...

ServiceNow CEO Bill McDermott is showing his conviction in his company’s stock after it got swept up it a broader software-sector selloff. McDermott disclosed plans to buy $3 million in shares on Feb.

SAN FRANCISCO, Feb. 18, 2026 /PRNewswire/ -- FlashLabs today announced the official launch of FlashAI 2.0, a next-generation enterprise voice AI platform built to power human-level AI voice agents for ...

Verint announced the combined organization resulting from its merger with Calabrio will operate under a single corporate name: Verint. Anti-climatic? Yes. But the company says it's the right move.

Constellation Software ( (TSE:CSU)) just unveiled an update. Constellation Software Inc. will release its fourth-quarter results after the Toronto Stock Exchange closes on March 9, 2026, and will host ...