The Department of Labor and Employment in Central Visayas (DOLE-7) expressed its solidarity with the Inter-Call Center ...

IF a proposed US law takes effect, it could unleash a “massacre of jobs” in the country’s business process outsourcing (BPO) industry, the Center for Trade Union and Human Rights (CTUHR) has warned, ...

The Philippine ambassador to the United States is pressing US lawmakers to exempt the country from a new bill that would punish American companies for using overseas call centers.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Ambassador-at-Large and the Philippines’ Special Envoy for Trade Jose E.B. Antonio said the Philippines should focus on ...

THE Department of Trade and Industry (DTI) said it will consult with the business process outsourcing (BPO) industry to map out possible responses to potential US legislation that will call for the ...

IN the early 2000s, the promise of the business process outsourcing (BPO) sector was simple: Filipinos could earn more without having the need to work in another country. Companies based in the United ...

Bengaluru: The Bengaluru city police have busted a `digital arrest' scam run through a call center, targeting US and Canada ...

Proposed legislation in the United States that discourages call center companies from hiring talent abroad is a "clear threat ...

Athena Security, a leader in AI-powered physical security and compliance technology, has announced the launch of its Cell Phone, transmitting device, and Smart Glasses Detection System — a solution ...

Collaboration among stakeholders from the Information Technology-Business Process Management (IT-BPM) sector, education, and the government backs the continued leadership of the Philippines in the ...

Explore how India's AI voice agents are reshaping global business with faster, cost-effective, and human-like customer ...