BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

A look inside Barack Obama’s “living, breathing cultural and gathering space” (with an N.B.A.-size basketball court). Not ...

The Canada Revenue Agency says it has improved call centre delays and is on track to meet a December targets set by the ...

When water levels in Vallecito and Grimes creeks began rising early Oct. 11, emergency responders wasted no time in ...

Costumed protesters smashed electronics on lawns of Ypsilanti Community Utility Authority leaders to oppose the University of ...

A Celebration of Life service will take place Wednesday for Ohio State Highway Patrol Trooper Nicholas P. Cayton, who died in the line of duty last week. The service will start at 1 p.m. at Youngstown ...

Regional VA benefits offices are closed during the shutdown, including the the Milwaukee office at 5400 W. National Ave.

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

Two staff members at the juvenile treatment center in Kearney have resigned, another is on leave and a third faces a criminal ...

The PwC offering leverages Salesforce Agentforce and brings conversational artificial intelligence, predictive ordering, and unified customer data.