The platform uses a combination of AI orchestration tools and sentiment analysis to identify stress, fear, or confusion in a ...

Most teams shopping for AI call centre software start in the same place. Feature lists. Dashboards. Model names. Promises of ...

Capitec has introduced a new artificial intelligence system, called Pulse, aimed at improving response times and reducing ...

Bell, Canada's largest communications company1, today announced the award of a major contact centre modernization contract for the Government of Canada. The initiative will be powered by Genesys®, a ...

While automation of call centres saw the first wave of AI adoption in the highly regulated sector, more applications are ...

Partnership unlocks real‑time customer context for smarter routing, richer agent insights, and personalised engagements across voice and digital channels ...

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is offering eligible companies a three-month trial of its RingCX™ platform ...

Worker answering calls. — Image by © Tim Sandle. Worker answering calls. — Image by © Tim Sandle. Working in a call centre can be challenging. Customers are ...

Capita, a leading AI-led UK business process outsourcer, has today announced a multi-year agreement with Snowflake, the AI Data Cloud company. By combining ...

Business Wire India NIIT StackRoute, a leading digital capability-building venture of NIIT Limited, today announced the ...