The platform uses a combination of AI orchestration tools and sentiment analysis to identify stress, fear, or confusion in a ...

Most teams shopping for AI call centre software start in the same place. Feature lists. Dashboards. Model names. Promises of ...

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

While automation of call centres saw the first wave of AI adoption in the highly regulated sector, more applications are ...

Capitec has introduced a new artificial intelligence system, called Pulse, aimed at improving response times and reducing ...

Capita PLC (LSE:CPI) shares dropped 14.5% to 300.46p in early trading on Tuesday after the outsourcing group warned that ...

Bell, Canada's largest communications company1, today announced the award of a major contact centre modernization contract for the Government of Canada. The initiative will be powered by Genesys®, a ...

Bengaluru: Seeking to strengthen Karnataka's position as the country's leading technological hub by leveraging the burgeoning wave of Artificial Intel.

Digital channels recorded remarkable engagement throughout the year, with total interactions via email, chat, social media channels, and WhatsApp nearing 1.2mln ...

Leaders of Australia’s capital cities have issued a stark warning to Labor over the dangers posed to the nation’s energy grid by power-hungry data centres, which they say will drive up electricity ...

Scope 2 emissions, renewable power purchase agreements, and PUE no longer stuck in the 1.6 comfort zone. Looks like ...

Kiwis are spending less time on hold to customer service call centres. Research from AI platform ServiceNow estimates New Zealanders spent 22 million hours waiting on hold last year – two million less ...