Atlys' customer service is praised for its hands-on support, addressing problems swiftly and enhancing the overall experience.

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

New AI agent helps enhance lead qualification, supports instant responses, and integrates seamlessly at competitive ...

Masahiro Arai, Chief Operating Officer of SIOS Technology, has been named to the South Carolina 500 by the SC Biz News. The South Carolina 500 honors the most influential business leaders across the ...

ID applications are the first use case, but passports and other types of documents are in the pipeline, according to Capitec ...

Steve Markle explains why past cash application automation approaches have failed and how only context-aware, adaptive ...

A software security flaw in PayPal’s loan app leaked customer data for 6 months, forcing the payment giant to issue refunds after unauthorized transactions occurred in some affected accounts.

Revuze today announced that it has been included as a Major Player in the IDC MarketScape: Worldwide Voice of the Customer Applications 2025–2026 Assessment. In this IDC MarketScape, Revuze is ...

San Diego-based ChatSpark announces its Conversational AI platform featuring AI Agents, real-time AI Actions, and ...

GAINESVILLE, FL, UNITED STATES, March 5, 2026 /EINPresswire.com/ -- The Quality Business Awards has recognized Sisyfly ...

Blue Yonder has expanded its agentic AI capabilities across manufacturing, transportation, warehousing and retail, with new ...