Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

The Ministry of Municipality's Customer Service Department and the Unified Call Centre have inaugurated a new call centre dedicated to serving customers of the Urban ...

Levers are the pre-planned, clearly defined steps you can take (or "pull") when workloads spike. Instead of improvising, you ...

Vermont DMV offices and call centers will temporarily close next month as the state conducts a major computer system upgrade ...

BSNL's big Diwali offer gives new customers 4G service for just ₹1! You get free calls and 2GB of internet every day for one ...

A Delta Air Lines flight attendant and a Southwest Airlines gate agent went head to head in an Atlanta airport, then viral ...

The telecoms giant has kicked off an October sale by including Netflix free with select fibre broadband packages that save ...

Automakers issued 96 recall campaigns in the third quarter, covering nearly 8.5 million vehicles, according to the latest ...

Over the last year, more than 500 Taco Bell restaurants began using voice AI in their drive-thrus. They quickly learned that not all AI is created equal. The feedback online was swift, and mostly ...

Cutting jobs for AI might boost profits today, but skipping on reskilling people could cost us the future we actually want.

Most of Doctorow's explanation for why internet platforms have gone down the toilet is hardly novel. While he offers some ...