Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

The Ministry of Municipality's Customer Service Department and the Unified Call Centre have inaugurated a new call centre dedicated to serving customers of the Urban ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Benefit claimants’ calls to government phone lines are being answered six times faster than taxpayer calls to HMRC.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records requests for details on the agency’s workforce reductions, cuts to phone ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

At a startup in India, developers are improving AI chatbots that communicate like humans. LimeChat aims to drastically reduce ...

The best way to contact eBay customer service is through their online help center, but you can call their fraud assistance ...

The solution lies in transforming a previously reactive customer support department into a proactive CX Hub. To help ...