Customer service scams: Safeguarding yourself in the era of AI fraud

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

How My Dishwasher Hunt at Lowe’s Became a Master Class in Missed Moments

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Colorado Telephone (CTAC Solutions) Wins 2025 Consumer Choice Award for Telephone Systems Sales & Service in Denver

DENVER, COLORADO / ACCESS Newswire / October 17, 2025 / Colorado Telephone (CTAC Solutions), a family-owned ...

Asking Eric: This is the secret phrase to use if you can’t understand a help center rep

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Throwback styles meet modern tech for a retro revival in our living rooms

It might start with a cassette deck that streams Spotify and charges your phone. It doesn’t have to stop there. In the design ...
diginomica

The Customer Agent - Intercom pitches a future of one agent supporting the entire customer lifecycle

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...
CMSWire

Inside CX Now: How Kustomer’s AI-Native Breakthrough Highlights Enterprise Readiness

Kustomer pitched an AI-native CX future. The bigger story: why some enterprises are not ready—and what it will take to find ...
FedScoop

Lawsuit calls on SSA to release records on ‘customer service breakdowns’

In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records requests for details on the agency’s workforce reductions, cuts to phone ...