Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

The image first spread online following a 2015 Campbell's advertising campaign that depicted a family with two fathers feeding their son.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

It might start with a cassette deck that streams Spotify and charges your phone. It doesn’t have to stop there. In the design ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Kustomer pitched an AI-native CX future. The bigger story: why some enterprises are not ready—and what it will take to find ...

In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records requests for details on the agency’s workforce reductions, cuts to phone ...

Half of consumers are concerned that AI will impede their ability to connect to a human, according to Qualtrics XM Institute.

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

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Javascript must be enabled to use this site. Please enable Javascript in your browser and try again. Open Enrollment Help. Medicare can be complicated. But it doesn ...