Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...
Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.
Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...
In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records requests for details on the agency’s workforce reductions, cuts to phone ...
More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...
The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...
When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...
The U.S. Secret Service said Tuesday that it "dismantled a network of electronic devices located throughout the New York tristate area that were used to conduct multiple telecommunications-related ...
Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...
The Singapore’s Best Customer Service 2025/2026 rankings are based on the results of an independent online survey. The respondents are customers in Singapore who have made purchases, used services or ...
Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends, ...