Separately, the DPU has also ordered National Grid to “take immediate steps to remediate a severe billing system error” that has affected tens of thousands of National Grid gas customers.

SO AT THE PEAK OF THIS MESS, 35,000 NATIONAL GRID CUSTOMERS WEREN’T GETTING BILLS. 3000 STILL HAVEN’T RECEIVED ANY AT ALL. FIVE MONTHS RUNNING. DPU SAYS NATIONAL GRID WILL NOT BE ALLOWED TO ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they say the company can not charge those customers for any usage more than ...

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

"The Department cannot tolerate such a systemic and uncorrected failure." DPU also faulted National Grid for not notifying state regulators right away when it stopped billing thousands of ...