Consultant and accessibility advocate Brett Heising shares how airports, airlines, and ground service providers can improve ...

In the past few months, "consulting tech" startups like Dialogue and Profound have nabbed funding deals from Silicon Valley ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Consultant engagement often fails before it begins due to the way that many businesses structure the relationship.

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

At The Channel Company’s 2025 XChange Best of Breed conference, solution provider executives were asked about the impact of AI.