From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Coinbase, the largest cryptocurrency exchange based in the U.S., said Thursday that criminals had improperly obtained ...

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Amazon.com Services’ expansion plans in Greensboro appears to involve a 192,026-square-foot facility at a $24.4 million ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...