National Grid ordered to fix "severe billing errors" affecting thousands of Massachusetts customers
The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
Massachusetts DPU slaps National Grid over 'severe billing errors'
National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for ...
Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...
35K National Grid customers off the hook on some bills
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.
Massachusetts offshore wind contracts get delayed again, until June
The state’s three utilities have pushed off a deadline for filing contracts with two proposed wind farms that would go up in ...
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
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Mass. DPU takes action against National Grid over billing and service issues
The Massachusetts Department of Public Utilities is taking action against National Grid, limiting how much it can collect from customers after months of billing failures and fining the company ...
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DPU penalizes National Grid for billing errors that impacted thousands
In a letter, they said that National Grid hasn’t sent bills to an upwards of 35,000 of its customers since as far back as October. The problem was heightened by National Grid’s failure to ...