Supermetrics, the leading Marketing Intelligence Platform, announced today the acquisition of Relay42, a leading, real-time Customer Data Platform (CDP). The acquisition positions Supermetrics' as the ...

Martech complexity is not a technology problem; it’s a planning problem. To solve it, marketing leaders must replace ...

CMSWire's Customer Experience Leader of the Year shares how her Five-Star Service program connects team empowerment to measurable CX impact.

Unlike one-dimensional AI agents, Mpower Agents are uniquely built to work across the entire enterprise – front, middle and back office – to automate complete journeys, not just conversations HOBOKEN, ...

Fresh from the Symbl.ai acquisition, Merchant will lead M&A and corporate investments to deepen Invoca's leadership in revenue execution. SANTA BARBARA, Calif., June 17, 2025 /PRNewswire/ -- Invoca, ...

Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the enterprise HOBOKEN, ...

Report Finds B2B Marketing Shifting from Tactics to Tech-Enabled Strategy, as CMOs Boost Budgets to Relieve Campaign Execution Bottlenecks and Scale GrowthMALVERN, Pa.

With the launch of its MCP Server, Algolia provides AI agents with secure, real-time access to business context SAN FRANCISCO--(BUSINESS WIRE)--Algolia, the AI-native search and discovery platform ...

NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for ...

New CEO. Fresh brand identity. While NiCE redefines itself around Agentic AI, what bets are the contact center industry ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Adobe Firefly app – the all-in-one destination for AI-assisted ideation, creation and production – debuts on mobile, giving creators the freedom to explore ideas on the go Firefly Boards transforms ...