How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

A CEBU legislator filed a resolution on Monday urging the government to initiate talks with the US over plans to bring the ...

SLB N.V. ( NYSE: SLB) Q3 2025 Earnings Call October 17, 2025 9:30 AM EDT Good morning. My name is Megan, and I'll be your conference operator today. I would like to welcome everyone to the third ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

Collaboration among stakeholders from the Information Technology-Business Process Management (IT-BPM) sector, education, and the government backs the continued leadership of the Philippines in the ...

BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots ...

BlackRock published its third-quarter earnings report before Tuesday's opening bell. Here are the transcripts from the earnings call.

The Philippines has become the world’s premier hub for outsourcing, long celebrated for its excellence in customer service ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.

The question isn't whether agentic AI will transform outsourcing—it's whether organizations will proactively shape this ...